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How do I delete my account?

Open the app, go to Settings → Account, and select Delete Account. This permanently removes your logs, photographs, and profile, and cannot be undone.

How do I cancel my subscription?

Subscriptions are managed through your Apple ID. Go to your iPhone's Settings → your name → Subscriptions → Skin Trace, and cancel there. Your Premium access continues until the end of the current billing period.

How do I link to my clinic?

In the app, go to Settings → Clinic Access and enter the invite code your clinic gave you. You can revoke a clinician's access at any time from the same screen.

I found a bug, or the app isn't working properly

Email support@skintrace.com.au with a description of what happened and, if possible, a screenshot. Let us know your device model and iOS version.

Is this a substitute for medical advice?

No. Skin Trace is a self-tracking tool, not a diagnosis or medical advice. Always speak to a qualified health professional about your skin condition. See our Terms and Conditions for full details.